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Intermittent Issues with Web Application Connectivity (Vancouver, BC. Canada)

» Published on Mon, 22 Nov 2021 17:04:00 +0000

  • Resolved

    This issue has now been resolved. A detailed postmortem will follow in the days ahead. » Updated Tue, 23 Nov 2021 07:38:00 +0000
  • Update

    The Development Team is continuing to work with Amazon Web Services to resolve the problem. We do not currently have a timeline for resolution. Please continue to check here for updates. » Updated Tue, 23 Nov 2021 05:30:00 +0000
  • Update

    The Development Team has now identified an internal issue with Amazon Web Services and is working with them to resolve the problem. We do not currently have a timeline for resolution. Please continue to check here for updates. » Updated Mon, 22 Nov 2021 19:23:00 +0000
  • Investigating

    Users in the Vancouver, BC. Canada region may experience some issues connecting to the Connect Rocket Web Application and the Connect Rocket Mobile Apps. The issue is intermittent and does not affect all users. All other Connect Rocket services continue to work as normal. All users in other regions are unaffected. If you have access to a VPN, this issue can be worked around by selecting a server in another region. The team is investigating and will provide regular updates. » Updated Mon, 22 Nov 2021 17:04:00 +0000

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