» Published on Wed, 02 May 2018 00:00:00 +0000

• Resolved

  Routing changes have tested well. Telus has now resolved this issue for their customers.

  » Updated Mon, 02 Jul 2018 20:44:00 +0000

• Update

  Telus has advised us that they have made several routing changes in an effort to resolve the problem with sending DTMF Tones during inbound phone calls. Preliminary testing indicates the problem has been corrected but we will be completing additional tests over the next 24 hours to verify the outcome.

  » Updated Tue, 29 May 2018 23:30:00 +0000

• Update

  Interim Workaround: While Telus works to resolve this issue, the following workflow can be used to circumvent the problem. When receiving an inbound call from Connect Rocket if you are unable to join the conference call, end the call. Then dial back into your Connect Rocket Account phone number. When prompted, enter your Account's 'Conference Access Code' (found in Admin > Account Settings) and you will have access to the conference.

  » Updated Fri, 25 May 2018 17:28:00 +0000

• In Progress

  We are aware of a wide-spread but intermittent issue that can prevent Telus mobile customers from joining calls originating from Connect Rocket. Our team has escalated this issue to Telus and their engineering team is working to resolve the problem for their customers. We'll post updates as they become available from Telus.

  » Updated Fri, 25 May 2018 15:32:00 +0000