Degraded SMS Delivery for Telus Customers

» View Event Details | Created Wed, 10 Apr 2019 22:06:00 +0000

Resolved

Telus Engineers have resolved the issue that was degrading SMS delivery for some of their customers. Our Development Team has verified their fix and can confirm SMS delivery has been fully restored for Telus customers.

Posted: Thu, 11 Apr 2019 02:19:00 +0000

Update

Ongoing monitoring is showing about 16% of SMS containing URL's is being filtered by Telus. Our network partners are now actively involved with Telus Engineers and working to resolve the issue. Additional details will be posted when available.

Posted: Wed, 10 Apr 2019 23:39:00 +0000

In Progress

Telus customers may see delayed and/or failed delivery of SMS with URL's included in the message body. This may impact messages from Connect Rocket that include URL's, polls and/or attachments. We've escalated this issue to Telus. We will post updates to our status page as more information becomes available.

Posted: Wed, 10 Apr 2019 22:06:00 +0000