Potential Issue with SMS Delivery

» View Event Details | Created Fri, 18 Aug 2023 00:36:00 +0000

Resolved

The issue impacting SMS delivery has now been resolved. All services are recovered and operating per normal. This incident has now been resolved.

Posted: Fri, 18 Aug 2023 02:47:00 +0000

Update

The issue impacting SMS service has been identified and our telephony partners are working to resolve the issue. Service is recovering but there may be some ongoing degradation. All voice and email delivery methods are operating per normal.

Posted: Thu, 17 Aug 2023 19:28:00 +0000

Update

Our investigation is ongoing and has been escalated to our telephony partners. SMS delivery remains the only impacted service. All voice and email delivery methods are operating per normal.

Posted: Fri, 18 Aug 2023 01:22:00 +0000

Investigating

Connect Rocket is aware of a potential issue with SMS that may be impacting delivery in some accounts. We are actively investigating and will post updates as they are available. All voice and email delivery methods are operating per normal.

Posted: Fri, 18 Aug 2023 00:36:00 +0000